# IVR Service Provider

<figure><img src="https://2266679715-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrpXeu3n9l4COixbKpxFi%2Fuploads%2FVsRvfaeNIZzSZ1BIDM0N%2FAdd%20a%20heading.png?alt=media&#x26;token=8b42d77a-be24-4935-89bb-5fb12eaa78d3" alt=""><figcaption></figcaption></figure>

Welcome to[ **SMS2ORBIT**](https://in.linkedin.com/company/sms2orbit-orbit-communications) , a leading **IVR service provider in India**. We provide top-notch IVR [**(Interactive Voice Response)** ](https://sms2orbit.com/whatsapp-api/)solutions designed to meet the needs of businesses across India. Our IVR systems are guaranteed to elevate your customer experience, improve efficiency, and ensure seamless communication.

#### WHY CHOOSE OUR IVR SOLUTIONS?

* Customized Solutions: We understand that every business is unique. Our IVR solutions can be tailored to match your specific requirements, ensuring that your customers receive a personalized experience.
* **24/7 Availability:** Our IVR systems are available round the clock, allowing your customers to interact with your business at any time, day or night. This ensures that you never miss a valuable opportunity to connect with your audience.
* **Easy Integration:** As an industry-leading **IVR service provider In India** Implementing our IVR solutions into your existing business processes is a breeze. We provide seamless integration, allowing you to effortlessly sync your IVR with your CRM, database, or other software systems.
* **Multilingual Support:** India is a diverse country with multiple languages spoken across regions. Our IVR solutions support various languages, enabling you to cater to a broader audience and make your services accessible to all.
* **Real-time Analytics:** Gain valuable insights into customer behavior’s and call trends with our advanced analytics. Monitor call volumes, peak hours, and customer feedback to optimize your services continually, As a leading **IVR service provider In India** .
* **Cost-effective:** Our IVR solutions are designed to be cost-effective, helping you save on operational costs and improve your bottom line.
* **Exceptional Customer Support:** We take pride in providing excellent customer support. As an industry-leading **IVR service provider In India** , Our team of experts is always ready to assist you with any questions or concerns, ensuring a smooth experience throughout your journey with us.

### SMART IVR SOLUTIONS FEATURES

\
CALLS RECORDING

\
Call Recordings of IVR Calls offer priceless information that may be used to improve customer experience, agent training, ensure compliance, and spur process development.

\
WEBHOOK API

\
Real-time communication between an IVR system and other apps is made possible through the webhook API. It transmits information or alerts to other systems' webhooks, which are specified URLs.

\
MULTIPLE AGENT

\
Having multiple agents in an IVR system allows businesses to provide efficient customer service and optimize their operations. Calls are distributed among agents based on their skills and availability.

\
ADD MULTIPLE DEPARTMENT

\
Now businesses can add Multiple departments to efficiently handle customer calls. Options like "Press 1 for Sales, Press 2 for Support" route calls to the appropriate teams, ensuring effective customer service, reduced wait times.

\
MISSED CALL ALERT

\
Missed call alerts in an IVR system notify businesses when they are unable to answer incoming calls. These alerts help businesses promptly follow up with missed opportunities, ensuring that no potential customer inquiries or leads go unnoticed. .

\
CALL HISTORY

\
Call history in an IVR system keeps a record of past calls, providing businesses with valuable insights and benefits. It enables effective call tracking, helping businesses monitor call volumes, make informed decisions, and optimise resources.

\\
